If you could just see the spiral arms then it sounds like everything is ok. That's what it should look like. NGC 1365 is one of my favourite galaxies and in my 8" I just get the hint of the arms with averted vision, but I still get a thrill out of that! Starkler has already talked about sruface brightness - its a pretty big galaxy as we see it so the mag 9 is spread out over quite a distance.
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