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When my brother died a few years ago, we tried to get his mobile phone contract cancelled.
Knowing that they would probably want to see the death certificate, we went along in person to a service desk at a large shopping centre.
We explained the situation and we were told that they couldn't cancel the contract, the usual thing that happens when someone dies, is that the phone (and the contract) is inherited by someone in the family.
We again explained that our brother was dead, and didn't need the phone any more(or the contract).
I asked her most politely, "What do you normally do when a client dies?"
Again she said that someone in the family takes over the phone.
Now, I was starting to get a bit shirty, and thought it was about time to make a stinking bleeding nuisance of myself.
In my loudest voice, so all the customers could hear I explained again,
"MY BROTHER IS DEAD LADY, HERE IS THE DEATH CERTIFICATE, HE CANNOT USE HIS PHONE ANY MORE, CANCEL THE CONTRACT!"
My sister may have thrown in a few choice comments/threats as well.
The stupid insensitive trollop behind the counter had to refer the issue to someone else because she didn't know how to cancel a contract.
I won't name the company, but it starts with a T.
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