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Wow, I have had no trouble with mine at all in resect to pointing (ver 3:21) it just does what it supposed to do. It did give me some hassle when I updated from ver 3.10 but that was more to do with the usb-serial connection then anything else. I hope you guys get it sorted as a mount that performed that badley would drive me nuts and I would certainly be banging on the dealers door demanding a fix or money back.
Mark
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