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Hi Rob
I see this problem has spread over to another thread where quite a few others are reporting similar difficulties and even someone with a HEQ6 is seeing the same problems.
I live in Sydney and I have bought most of my gear from Andrew Lee at Greystanes. He is a nice guy and employs Luke who has a Astrophysics Degree who is most helpful and cooperative.
I got my first HEQ5Pro mount from them in early June. After just one outing the dreaded "not connected" message appeared. I could not clear this after countless retries. So I took the mount back to Andrews and got a complete replacement. The "new" one is not quite as bad as the first one but I am not confident at all that I will not have to spend a large slice of my viewing time coaxing the thing to perform. I am getting the impression that this is a design fault which appears in a large number of these mounts. I am losing patience with my "new" mount and it looks like another trip to Andrews may be in the offing. A pity as otherwise it is a great mount.
Cheers Peter
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