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l hope you guys get your problems sorted, however it is not your responsability to waste your time with these hassles. the problems you describe have been going on from day one, IMO ring the supplier tell them the mount is coming back and you would like it returned when all the problems are fixed, otherwise they will keep sending out mounts to other customers with the same problems. these are not high end mounts but the suppliers have a duty to supply a mount that does what it promises.
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