Thanks for the responses guys - appreciate it!
(And you never know it may just benefit someone else down the track...
)
I tackled the live assist techos again this arvo, and the problem is solved! It seems that a more thorough uninstallation was required. The live assist tech installed 2 programs on my PC for me to run to clean it up properly, and then it reinstalled.
Only took another 2 1/2 hours!
But the world is a good and wholesome place again!
Al.