Quote:
Originally Posted by Dennis
Now that is a sad story - I hope you have a happy ending to report at some stage!
Cheers
Dennis
|
So do I, Dennis!
Quote:
Originally Posted by asterisk
Don't you just love the technical support that you get now? I fully sympathise with your problem
A while back, I had trouble with a glitch in a program - filled in a request for support form - got an email back asking for a complete, detailed report, beginning with the installation. OK - dredged through my memory and came up with an extensive report.
Got a reply "I see you are having problems installing our software ..." and gave me instructions on installation. I persevered and replied with the correct problem. Another request for a complete report, beginning with installation.
I solved the problem - control panel|add/remove programs - used an alternate piece of software.
Needless to say, I declined their request for an upgrade to their "new, improved program, completely bug-free"
Good luck. I hope the problem is fixed.
|
Thanks. Fingers crossed... but I'm not too confident...
Quote:
Originally Posted by Kal
Al, have you considered switching to another anti-virus program? There are a couple of good free options, which are every bit as good as the paid for software except you don't get tech support (which is what you are really paying for)
I use Avast! on 4 computers at home and I am very happy with the product. |
Thanks Kal. I have been thinking seriously about dumping it and changing horses. I'm only persisting because it is working perfectly on my lappy, and I've used it for a long time so I'm comfortable with what it does and how it works (... when it works
).
If/when I get to the abandon ship stage I'll check out avast.
Al.