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Hi Stevenc77, how did you try to update the firmware via serial port or usb to serial cable adapter as some of the adapters are a problem. I had trouble at first on both my laptop and home pc with adapter but on another machine with the adapter it worked fine. home pc running xp with with sp2 and the machine it worked on had xp sp3 if I remember correctly and the laptop had vista premium which has since been given the flick and xp put on, and I downloaded the latest uploader and 3.22 synscan firmware.
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