Quote:
Originally Posted by koputai
10 out of 10 Fahim, it's all too easy for us to sit here and ***** isn't it.
My wife works for one of the big IT mobs and goes to India quite often. I've accompanied her to Bangalore and it's an amazing place.
What people in the West don't realise is the amount of good these big companies do for their Indian workers. Of course, keeping your workers healthy and happy is good for your own business, so it's not exactly philanthropic, but they definitely look after their workers.
Cheers,
Jason.
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I am all for companies looking after their workers, but I dont think this has anything to do with the laughable picture that was originally posted. As it has been said, it is a logistical and safety nightmare that all of us must recognise as being very dangerous!
On that topic though, whilst it may be great cost cutting for Western Companies to employ the offshore services of people who may need the money or can provide the service, it is certainly not something that the average Western customer could consider
equal value service. Nobody could possibly agree that these people who answer the calls from Australian customers could perform better at solving someone's problem when their own "network" looks like this!
If this sort of thing continues in the "service" industry, sooner or later thousands of customers with genuine problems and complaints will end up jumping ship to companies with local call centres with good service, low wait times and expert operators who can speak the language and understand complex (or even simple) problems and resolve them.
The problem is: They don't exist here.......they used to, but practices like offshore call centres have killed them.
So guess what.......everyone has to make do with this debarcle until such time as companies recognize that its not all about making billions of dollars per year but actually providing a quality service that customers will remain loyal to for years and not just for the 2-3 years the CEO works for the company and then "retires" with a multimillion dollar payout for all the profits returned from such shoddy business practices.
I, for one, am not going to be holding
my breath!
Chris