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Hi Baz
Sorry to hear of your problem.
I’ve got the C9.25 and from memory, when Jupiter was low and the seeing was quite poor, all I can recollect distinguishing was least a couple of equatorial bands, using an x2 Barlow.
Good seeing and altitude are paramount when it comes to seeing fine detail and even then, it can pop into and out of visibility depending on the conditions.
Cheers
Dennis
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