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I use tpg as well. I had a few problems with them when I first started but they were faults at the exchange and as always telstra was playing dumb. After that go sorted out it was find. It's the cheapest one around I pay 49.95 for 18 gig download. I occasuionally have to reboot the modem about once a month. Other than that they are fine.
With regards to Tech support, I think people will always have a bee in there bonnet when they call for help and it's a call centre somewhere in india or the Philippine's. I found the help line to be just as helpfull as any that read from a script, and they all read from the script. If there steps dont work then it gets esculated. Thats just way tech support works. Most problems would be user error and can be fixed from the script.
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