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Rob, there is a big difference between "I'm an expert because I called a 1300 number" and "I'm offering my input because I deal with this stuff every day". While both should be taken into consideration, sometimes the practical implementation side can have more bearing on a situation than the strictly theoretical. Your declaration that the matter is closed because you have expressed your opinion is a bit of an "I'm right" with your fingers in your ears cop out - others should be free to interpret the information how they see fit. Additionally, as you stated, no rules are implemented 100% of the time, as special circumstances do arise and many rules are open to the interpretation of the customs officer. It is beneficial to the importer to know both sides - the theoretical "this should happen on import" and the practical "this is what usually happens on import". Making blanket statements based on a one time experience is dangerous and can be costly.
Personally, I've only had one import situation which exceeded $1000 where I was not charged the clearing fee and related duty. This shipment from China arrived at customs on a public holiday coinciding with a long weekend, and I speculate that the customs office was swamped when they opened again on Monday. The shipment was cleared without so much as the usual opening and inspection, and the items that I import always get opened for inspection due to their design and potential ability to be used as a concealment device. However, I am aware that a bill could show up any time in the next few years if ACS do decide to follow up.
Regards,
Eric
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