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BC, stringscope lives in canberra. I strongly suggest you PM him, or take your scope along to the next CAS meetup. They'll help you collimate it (and show you how to do it with or without tools), and they'll also be able to confirm if what you're seeing is normal (ie: yoru expectations are too high), or if there was something wrong with eyepieces or collimation or astigmatism which is affecting your views.
You'll also get the chance to look through some other types and sizes of telescopes to judge for yourself if your views are better or worse.
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