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I've been with TPG for about 10yrs.
I've never needed to contact their help line for any service issue.
I have relocated a number of times & so had to do the relevent things then. But in general use I have never had a problem.
TELSTRA. Rip-off buch of *****
When I moved to my current house I called telstra & wanted to connect the cheapest land line ($19 / mth).
They asked if I wanted Bigpond & as soon as I said NO, they told me that the "cheap" connection was not good enough for ADSL & I need to get the $36/mth connection.
I refused & demanded the cheap landline.
I have been here since Oct 2007 with 1 cheap landline.
On that land line I have;
1) My telstra ph number
2) A VOIP local number
3) A VOIP interstate number
4) A VOIP fax number
5) ADSL
All running without a hitch.
ADSL (other than Bigpond) not working on a cheap land line connection?? Just another Telstra scam to suck more money out of people.
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Only reason I have the Telstra land line (& not another company) is because the 2 mobiles are Telstra.
I keep these on Telstra (begrudgingly) because I travel internationally quite regularly & Telstra have the best international roaming coverage.
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