Consumer affairs and/or the Office of Fair Trading in your state will definitly help you.
I had bought, and paid for a very expensive item, in excess of $25.000.00, it was faulty, and very poorly manufactured, I complained to the business that sold it to me, and they didn't want to know about it.
When I directed my problem to The Office of Fair Trading, the business concerned talked very quickly.
I was given a full refund, to the very last cent.
Leon
