Quote:
Originally Posted by Zuts
I go to the local telescope shop quite often and ask advice. People are only human. If I never ever got anything there then why should they give a rats about my problems and offer me free advice about what would best suit my stated goals. It would be, god, here comes that bloke again, i wish he would bugger off and try ebay or something.
Paul
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Paul,
It's the old "word of mouth". If you
did frequent a shop as you say, without ever buying, how many people would you tell about this shop & the great advice they give, how friendly they are, how helpful they are.
They are effectively increasing their customer base through you.
If they told you to bugger off, how many people would you tell. Probably just as many & so they are decreasing their customer base.
If I was that retailer I would welcome as many people as possible to my outlet, weather they purchased or not.
Word gets around, which is exactly what WE are doing here.
Cheers,
Bryan