Quote:
Originally Posted by Kokatha man
...Having said this, there is no doubt that after sales service and other perquisites are an extremely valuable factor to consider in many circumstances. This applies particularly to "small businesses" where the need to foster good customer relationships/services are paramount: if the operator doesn't realize this he/she deserves any fate he/she gets!
I allways ask, whether it is for business or pleasure purchases, "is this the best price you can offer?" (usually over the phone to expedite matters) and it is only in a few circumstances that figures are non-negotiable.
Ultimately "caveat pre emptore" rules: business is business; and unless there are those other "tangibles" that any smart operator should adopt to enhance his business reputation (and this can cover a raft of services) then dollars are dollars.
Cheers brothers, Darryl.
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Hear hear.
Jacking up the tag price, and calling it a factoring for 'after sales service' is a greedy perversion. If you sell an item to a customer you are in many cases legally obliged to provide after sales service. And if the retailer doesn't have the sense to provide free before and after sales service to a potential customer, and prior one, they clearly don't know the value and meaning of 'goodwill' of having satisfied customers who would be willing to return, and pass on praise to their friends.