Geoff Wrote
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a certain nameless Sydney dealer who could give some of their staff a training session on customer service (bordering on rude).<!-- / message --><!-- sig -->
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I don't know if it's the same Sydney dealer but when my LX90 secondary mirror housing rotated during collimation (a problem apparently quite common) I was not even offered an apology, merely challenged as to the need to collimate. The same dealer also ignored emails on initial software problems (which I solved by searching the Meade web site) and left an EP that I had paid for overnight delivery on the despatch bench for several days and only despatched it after I rang to ask what had happened with my overnight delivery.