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will tell you a telstra story
i played tennis with a fellow who was the supervisor or whatever for all the exchanges here on the coast and surrounding area.
he had a daughter in America that he used to chat with over msn or skype(voice) via his dial up connection (yes a few years ago).
he developed a bad line and was having trouble getting it all happening on these hook-ups
so he logged a fault or workorder - whatever - and had his line fixed
beaut - talk to the daughter now no trouble
now for the twist
three days later - his father in-law, who lived four doors down from him comes to visit and asks him if he can do something about the terrible noises he is hearing on his phone line
have a guess what the smart tech had done to fix his faulty line !
geoff
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