[AJames]

I have been reading these posts for a few days now and have become very concerned with the somewhat saccharin-sweet; passive and agreeable replies - probably fearing the "Terms of Service" regarding criticisms of vendors.
With all respect, especially when this is in terms of service for paying subscribers, surely there must be real issues with contractual legal agreements. If you advertise some product(s), under common law you are obliged to fulfil what you agree to provide or sell. This is just common Australian business practice, which is controlled in the end by government legislation.
While business organisations might have problems from time to time, repeated lateness of some delivered product simply shows either a lack of regard to the customer, or at the very least, poor business practices in producing some product.
I do not wish to be unfair, but like any other vendor, this on-going issue with lateness makes me totally uninterested in becoming a paid subscriber.
Nor do I feel like reading information that is already out of date. For example, At the moment, I am very interested inn the current fly-by of Mercury happening on the 14th-15th January. What I would like is to have is an short article focussing on present knowledge and some previously available relevant images of Mercury. Then when the fly-by occurs and images are returned, I would have some idea of what was new has been discovered - so much so that the moment can be placed in history - at least in my own mind. Ie. The last of the planets to have its entire surface imaged in the Solar System - an event never to come again.
Yet, because of my limited and finite budget to do as I wish, I have to carefully choose what I do subscribe or purchase. I want to buy something like a magazine so I can receive some information that is useful to me. This is especially true for astronomy, as future events are often unpredictable, therefore readers need to be informed regularly and promptly. As both the main local products are bi-monthly, this means the timeframe of information can be as old as two or three months. (Imagine if a fictitious Nova had risen to 1st magnitude in late-October 2007, for example, yet after two or three month some subscriber in mid-January probably would miss the event all together if they relied on one source of information. Many do.)

So sorry, this kind of unreliable service is really totally unacceptable regardless of the vendor in question - especially made worst when it continues to be repeatedly sporadic and episodically troublesome in delivery.

Frankly, get either organised and do what you advertise for your subscribers. If not, then allow someone else to fill the vacuum.

Note: Bloggers at ISS might think that this does not affect amateur astronomers in Australia and beyond. In fact, some of the paying advertisers I would think must be pretty angry in not being able to advertise over Christmas. If they lose money, needing to pay their rents, wages and advertising, etc., then it is the amateur who will ultimately pays for the vendor costs via necessary increased price rises.

(Here I have no affiliations or associations with any astronomical commercial companies or vendors, and make these comments without bias of favour.)