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Sounds like the mount must be "reversed" to observe both sides of the meridian. This is typical to the Equatorial design and I believe a minor weakness. With my non-powered EQ5, I simply adjust the lock knobs and swing the baby right 'round to face the other portion of sky.
Can't see why it would be any different with the HEQ5 apart from some auto control feature that might place you in same position once the mount has rotated automatically??
For better alignment of azimuth you should aim high on the meridian and at the intersection of the celestial equator (further North along the meridian than the zenith). Otherwise you're still slightly at the mercy of altitude errors.
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