Quote:
Originally Posted by Aidan Mc
Hi All,
just to clarify a couple of points, unfortunately by the time shipping is paid, plus warehousing and insurance, staff, Australian shop rents and most importantly warranty issues.
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The issue of having to pay for "Australian" warranty repairs always pops up.
In just about any other business, if a shop incurs a warranty cost, they'd either get the item repaired by the vendor/distributor or charge them for the repair. Maybe even replace it. The distributor should then be able to charge the vendor for warranty cost, get free parts or goods or credit on their account. They'd have something in their distribution agreement to cover this.
These sorts of costs are part of doing business on the part of the manufacturer and they factor these into the cost of their products.
It should cost a shop $0 to fix someone's stuffed telescope under warranty.
If they're not doing this, then they've got rocks in their head. They're carrying an expense that the guy down the road who didn't end up with a dodgy scope won't have.
Imagine walking into a Harvey Norman store and asking the guy why their price in a plasma had just gone up.
"Well mate, we had a guy bring back a dead TV last week and we have to cover the cost of repairing it."
Or
"Our prices are higher because we have to factor in the chance someone will bring back a TV".
Yeah right......