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I fully agree with the policy.
Apart from 'free speech', what practical purpose does a complaint thread serve? Please name one (no, venting is not practical!). Most of the responses, like mine in a recent thread, were along the lines of 'better take it to <vendor X> and see what they say'. So might as well take it there in the first place. I also find it highly embarassing having to wade through people's dirty laundry, so to speak.
Let's get back to the good stuff!
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