Quote:
Originally Posted by Satchmo
Hi Alex
Emails are not a reliable way to deal with serious issues: Bintel may receive hundreds each day and its easy for just one to get lost or overlooked.
Why not just just get on the phone and speak to them in Sydney directly. I've been dealing with Bintel for 20 years and always found them dedicated, and an experienced bunch ( mostly keen amateur astronomers ) and heart always in the right place.
Look out for a PM from me about the old days at AOS 
Mark |
Hi Mark,
This little story is not even half of my experience with Bintels since March this year.
Roger Davis, of Melbourne Bintel received a copy of the email I send to Sydney acknowled receipt and I have spoken personally with him on numerous occations about that subject. Even He can not get a satisfactory answer from Sydney. As I purchased the Instrument from Bintels Melbourne Store I thought Melbourne Management would and should be quite capable of taken care of this problem. But every time I ring Bintels in Melbourne I get the same answer, "Haven't received any reply from Sydney as yet"
But maybe I have to start wasting my money on STD calls, as some others have done, only to be told that Mike Smith is not available.
Looking forward to your PM