[gbeal]

Anyone who has dealt with me knows how impatient I am. If selling I send the item the day it sells, even though this means a trip into town. It doesn't seem right to stuff about once someone has paid.
Ditto with buying, if I buy I expect it to post that day or the very next.
I had occasion to want a focuser for an old newt project. Now this focuser can be sourced from Auckland, an hours drive away, or obviously from Australia.
It took three phone calls, and two e mails to make contact with the sellers in Auckland. I still haven't had a n e mail reply.
I wrote to Bintel, Sydney, after seeing it advertised on theire website page. In half an hour I had a reply, and the next e mail it was done. This was Monday the 29th. Don said he would post it that day (much to my disbelief).
Well true to form, it arrives today, Friday. What can I say? Service like that needs to be acknowledged. Fantastic.