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I am surprised at Lee Andrews response. My brief dealings with him have been cordial. These binoculars are clearly misaligned, It would 'appear' one of the the prisms is not set right in the housing. These binoculars are not acceptable. Lee andrews has acknowledged 'something is wrong' so he has admitted to selling faulty goods. You have options: 1/ Re-aproach Lee Andrews and become increasingly assertive and make him aware of his refund policy and his obligations under the fair trading act and the fact he has admitted to selling faulty goods. 2/ Return them and don't leave till you have a refund / and or exchange. 3/ If no joy approach a small claims tribunal / consumer protection agency [or Australian equivalent] and lodge a complaint. I'am sure 'Andrews' reads these threads and the bad press it is currently recieving. This should also be a 'motivating' factor for them to act. Good luck.
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