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I am surprised at Andrews response. Your new binoculars should be in pristine condition. Under the fair trading act you are entitled to an exchange and / or refund. These binoculars come from the Kunming factory in China and are usually of excellent quality and Q.A.
If you could deal with Lee Andrew directly you may get a better outcome, however Andrews initial response would appear to be unsatisfactory.
Last edited by chris lewis; 29-10-2007 at 12:19 PM.
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