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Mark, how many days have you had it. I would get into a poo fight as you say if it was me. Thats just not acceptable. Call them back and demand a replacement. Warranty should cover replacement if mirror is scratched or has a defect. I don't think you can clean a scratch. Did you take any photos of the equipment when you first got it, did you take any photos of the mirror?
Regards
Fahim
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