Same problem here aswell Mike.
Everything was o/k up until they decided to change the publication....... since then....... you know what the answer is...... with that sort of service I'll never bother with the publication again....... endless emails and phone calls have been fruitless...... I'll just put it down to experience never mind about the money that went out the window...... Anyway good luck Mike, hope your out come is better than ours was.