I am a newbie with a new Celestron Nexstar SLT 102mm
And I am having problems with the Scope
(And the company)
I dont yet have the Nexstar SkyAlign Go To working
I have had numerous attempts but every time I get that dreaded message "
Alignment Failed"
I have been told
"Use only planets"
"Alignment Failed"
"Use only stars and no planets"
"Alignment Failed"
I have been told to "point the thing north before you start"
"Alignment Failed"
( I tried true north, Magnetic north and opposite the south celestial pole)
"Alignment Failed"
I have used a proper spirit level to make sure that the tripod is level
"Alignment Failed"
I have been told to put a proper level on the scope and make sure the scope itself is level as well as pointed before alignment.
"Alignment Failed"
None of these things are mentioned in the manual.
But then the manual doesnt mention taking to it with a sledge hammer either and I may have to try that method too
So I looked up
www.Celestron.com.au and phoned the number and asked for customer support. Only to be told
" You didnt buy the scope directy from us, therefore it came from someone who is our competitor, so we will not give you any support"
I would need a pretty huge telescope to be able to spot this company's customer service !
WOW ! I guess my next telescope will be a different brand.
Now I realise that I am a newbie and it is likely that I am doing someting wrong and the scope is probable not to blame but where do I go from here. The local company that I bought it from offered to phone Celestron. But I assume he will get the same welcoming and helpful customer service that I recieved.
I posted this within another thread in another section and then realised that it should be a new thread and is probably more appropriate in the equipment discussion area.
Any suggestions as to where I am going wrong with this Sky Align thing ??
Somwhat frustrated and
Busting to roam the sky