[Louwai (Bryan)]

Originally Posted by Melbourne Guy

Hi first time here and this thread twigged my interest. Good discussion on retail prices in Australia but I have notice an underlying issue in regards to the way people approach businesses, be it Myers, Optus, the local fish and chip store etc

I think that making a decision about a business sole based on a couple of poor telephone conversation does not justify the means. I have had similar dealing with business who exhibited very poor phone manners. I worked through the problem and eventual got the service I was looking for even if it mean driving halfway across Melbourne to visit the business and making myself known.

What we, as humans forget that we are fallible. We are quick to past judgment on others people but do not look at our own failings. Maybe Louwai, had you taken the time and worked through the issue in a courteous manner with this business, think you called it bintel, you would find that you would have receive the service that you were looking for.

I also notice that during one of your discussion you mention that you live close to this business but as yet not setting foot on the premises, don’t you think this is a wrong. While the phone is handy, getting in your car and driving down to the store and talking to the sale people is and will be more productive.

Guy

Guy,
1) you are implying that I was not courteous on the ph. Why? What in my posts leads you to this assumption?
2) You state that I "have not set foot on the premises". Again, where in my previous posts do you get this info. I said I have never PURCHASED from them.
3) You also imply that I should make the effort to extract good service from the business. You may have heard the saying "first impressions last".
I discounted the first impression AND the 2nd impression by approaching the business a 3rd time. All 3 times were a typical product enquiry which EVERY business receives on a daily basis.
After receiving a similar short & abrupt response to each call on well separated occasions, why would I think that going to the shop would produce a different reaction??

I am employed by a company at National Management level & I operate my own business after hrs. If, as you say, I had never set foot on the premises, why would I want to waste my time going to a shop to possibly receive the similar discourteous response.

Maybe I'm being harsh & closed minded, but that is life & that is what businesses (including my own) must deal with.
For my own business I advertise that I am available on mob ph till 8pm, 7 days a week. Because I know the frustration of NOT being able to deal with suppliers / manufacturers after hrs. I am happy to do that for my clients.

I am also happy to praise suppliers / retails where good service is received, as I have done previously in this thread.

Please don't take this as a personal attack Guy, I'm just putting across my responses to your comments directed at me.