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As disapointing as it is, I have had similar experiences as Gary with Bintel.
I have never purchased from Bintel mainly due to the phone manor I received when calling to enquire about a specific product.
3 times over the last 5 mths I have called the Melb store to enquire about products availability & price.
Maybe the store was absolutely packed & they were run off their feet, I don't know as I was on the ph. But whoever it was that answered couldn't get rid of me quick enough.
I received the shortest most abrupt answers to my few questions & that has pretty much put me off them for good.
I'm not far from the Melb shop, & in many cases I'd pay the higher prices for the convenience. But to date I haven't due to the above.
Customer service goes a long way in my book. I try very hard to make my customers' buying experience a good one, regardless of the amount they spend.
Then they come back, & usually bring their friends.
I have purchased items from Steve @ My Astro Shop. Very quick & polite service. When an item had an issue, it was replaced promptly.
I wouldn't hesitate to recomend him.
I've purchased from York Optical in Brisbane (when I lived there).
Very knowledgable staff. Although in my case they were screwed over by the Celestron distributor in Brisbane.
When I bought my C8 I intended to buy it from York in Bris. I was in the shop, they called the distributor at Capalaba & he said 8 to 10 weeks away.
I called another Celestron dealer from NSW & purchased over the ph on the same day. My C8 was delivered the NEXT day from the SAME distributor in Capalaba.
On other issues the York staff in Bris have gone out of their way to accomodate me. Again I would recomend the store.
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