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The first time I dealt with WO was via their on-line shop which is based in the US. I received a reply email telling me that they couldn't deal with me from the US, but if I contacted their Korean factory direct they could take care of me.
I have done this twice now.
Both times were efficent & I got exacly what I asked for. All items were well packaged. In fact packaged better than expected.
I bought 28mm UWAN EP, 2" Barlow, 2" diagonal, SCT Focuser.
Have since found the Focuser to be not up to scratch & have replaced it with a Feathertouch, but the other items are all great.
I haven't dealt with WO with regard to any form of warranty claim so can't comment there.
Bryan
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