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Hi Jarrod..
It seems the brand of scope has fitted a 2x barlow lens into the focuser..which means you need to have the focuser installed and correctly aligned to be pointing directly on the opposite side of the focuser..if possible remove the barlow lens assembly from the focuser being careful to record the proceedure..re-install the focuser then try to collimate.
BTW..what type of collimation tool(s) are you using?...
Cheers!
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