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Hi Bryan
What eyepiece(s) are you using?
What time of night and altitude was Jupiter when you tried?
The position in the sky makes a huge difference. The higher in the sky, the better. You're looking through less atmosphere and the air is generally steadier, making the fine details much more visible and easy to see.
Observing is a skill, too. It takes practise, and you get better at picking out the details.
Keep trying!
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