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When I was looking for a mount and considering tak, I largely chose against tak because of poor local support, namely AEC being hard to contact and not friendly when finally getting through. I think I tried for about 2 - 3 weeks. I believed this was an isolated case and don't hold a grudge against them - every retailer has good and bad stories, but it did stop me buying from them that time and leans me slightly towards the side of not liking them.
So I can relate to what you're experiencing Tony.
Roger.
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