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I think you would be surprised just how low the margins are. Remember that we also have to keep a stock of replacement parts and specialty tools as well.
Local warranty repairs certainly do not reduce supplier costs. If a telescope becomes defective and cannot be repaired, it still has to be shipped all the way back, and a replacement unit back again. At any rate, we still have to pay what the supplier charges, it doesn't get cheaper.
Clear skies,
Shane
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