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Hate to break up the Bintel love-fest, but I've had two recent dealings with them (in fact my only two dealings with them) and they may need to smarten up their on-line service. Ordered a Barlow on-line on 21 Sept 2006 and received order confirmation. Hadn't arrived by 2 October so I emailed them, and on 3 October I was emailed that they were out of stock and wouldn't have any in till 22/10. Cancelled order & ordered equivalent Barlow on-line from Andrews and it was here in 3 days. Very peeved as in the two weeks lost, Jupiter had slipped down into "not-worth-seeing" territory (I'll get it again later this year!).
On 23 December, ordered Astronomy 2007 book from Bintel and received order confirmation straight back. On 28 December received email that they were out of stock but would have more in "next week". Would have been nice to know straight away, and it's not like that item is a poor seller that has to be ferreted out from a dusty storage area.
Still waiting, but have given them the benefit of the doubt with the busy Christmas/New Year period.
Regionally-based people rely heavily on on-line services, and my experiences with other companies have been excellent. Even overseas - Hands-On-Optics in the US are really quick: just waited 6 working days for one order, and my brother had his order to Melbourne in the astonishing time of 3-working days (through post, no courier!). Work that one out.
Anyway Bintel, gimme me book!!
Cheers -
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