In cases like this, we often are treading a very fine line in regards to the TOS and discussions around vendors.
I have no problem with people wanting to, and being able to, discuss their experiences with vendors - both good and bad. Problems can start arising when a disgruntled person over-generalises or says untruths about a vendor, which is when the vendor would rightly want to protect their image/reputation and can lead to all sorts of other negativity, threats and so on.
Mike Smith from Bintel called me about this issue, because obviously from their point-of-view, they're concerned that a customer missed out on what they ordered and they want to help put it right. He did say however, that no emails were received and no credit card has been charged.
On behalf of Mike Smith, i'm posting his right of reply and then locking this thread.
I'd suggest that Mickkk give Bintel a call to discuss it - ask for Mike Smith personally and work out where the communication breakdown occured. I'm sure from there we'll all move on happily.
Quote:
I'm very concerned that a member of IceInSpace received less than
perfect service from Bintel.
We try to do the best we can, but we're not always perfect and occasionally we make mistakes.
The IceInSpace member ordered a copy of V5 of Starry Night Enthusiast.
We were rushed for these half-price specials!
Unfortunately Mickkk missed out and we forgot to tell him. Our fault... and we apologise.
Mickkk also said that we charged his credit card for the purchase and didn't answer his emails.
If he sends me a copy of the bank statement that shows we charged him... and copies of the emails he sent, we'll happily rush him a copy of the new Version 6 of Starry Night Enthusiast.
That's a real bargain because the new Starry Night V6 is a beauty!
Regards
Mike Smith
BINTEL
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