i too have never had problems with andrews
i rang them up for a quote on an heq5 a couple of days ago, got a price that undercut the other stores by a little bit and wondered if i should go and pick it up or have it posted... so i asked how much it would cost for postage to my home. Lee said he would drop it off himself! now I am guessing that he may very well live near me but still, thats damn good of him!
I'll order either this week of next
one has to realise tho that they have a communications side to the business (hence the business name) and if you get one of thier comms guys they probably wont know much about telescopes.