If your mount is say 12 to 13 months old or less then Skywatcher should honour a warranty inspection and repair or replacement.
If it’s older than say 13 months then a warranty claim would be up to Skywatcher to approve.
Email Graeme Almond ( Support ) at Skywatcher Australia ( Tasco Sales )
returns@tasco.com.au
By the way what is the model of the mount in question ?
Martin