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Hi and welcome,,
Sounds the scope is not reaching focus, if so it would easily resolve Saturn's Rings,,
Im not sure if you have the box, instruction booklet or diagrams of how to set up the 'Focal Train' (Circled in Red in the attached Pic)
You can also see if you have all the pieces needed to reach focus,, sometimes some of these are missing from scopes in such shops,,,
Note, the green 'Barlow 2X Magnifier Lens' should still work either side of the yellow 45* degree angle piece, That said if you don't have the Barlow, it should still focus, the important piece here is the 45*degree angle,,,
Hope this helps,,
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