Hi Jacqui,
First off, welcome to IIS!
First question - what guiding software are you using? The screenshot looks like either PHD2 or the ASIAir's interface.
If it's PHD2, (which I don't use, so only guessing here) is there a 'reset configuration' option to get you back to a clean starting point? Failing that, uninstalling the program and removing all of it's files then re-installing is a brutal solution...
If it's the ASIAir, is a factory reset out of the option?
The next obvious question - have you made any changes to the cables on the mount? It's possible there's a cable snagging on something.
Cheers,
V.
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