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Hi Carl
I recently had an issue with a long cable, that had previously been working. Using a shorter cable in my case was the only viable fix.
As for increasing the baud rate, I believe that only make communication less reliable. Decreasing the baud rate might improve reliability, but, may be too slow for the application. I also doubt it will help.
I am going to guess the problem is USB 3 over a long cable.
Is this plugged into a USB 3 socket? If you have something suitable, try a USB 2 socket. If the length of the cable is an issue, the slower USB 2 rate might allow it to work.
If you don't have a computer with USB 2, try a USB 2 hub.
Good luck
Philip
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