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One of the problems with Auspost I think is the contracted out and agency model.
Our local PO has never been the same since the previous owners sold it. Too many problems with parcels to write here without looking like I am bashing them, and for the roadside delivery we commonly have to re deliver mail over to our neighbours place. If you say you want to make a complaint he hands you a card with a phone number on it and turns to the next customer. I reckon he has a good idea about how far it will get and what are your options in reality? It is not like there is a competing letter delivery service you can turn to.
A PO box might solve the problem for letters at least, by why should we need to pay extra money and go out of our way on a daily basis to solve someone else's problem?
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