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[QUOTE=AstroViking;1572707] they do a pretty good job to deliver so many parcels across the country.
This is the tracking history (in reverse order, sadly) of a very expensive piece of motorcycle hardware:
Date / Time Description Details
18/01/2016 - 10:06 Delivered MY HOUSE AU
18/01/2016 - 07:13 Departure Scan MELBOURNE AU]
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Keywords here being "2016".
Times have however changed, not for the better. 2020 and 2021 they did a great job during trying times, but 2022 has revealed a totally different mindset for the company and its attitude to customers needs.
Whilst still essentially owned by and responsible to the Australian public, it's being run as a money grubbing entity by money grubbing executives with no empathy for its customers. Staff morale is at an all time low, full time being replaced by casual and "contract" labour - hence the flippant and supercilious attitude - no responsibility or accountability.
Having said that, I still prefer them to courier companies. Just wish the Customer Service department would actually provide just that - Service.
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