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Old 10-04-2022, 08:48 AM
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Outcast (Carlton)
Always gonna be a NOOB...

Outcast is offline
 
Join Date: Oct 2008
Location: Cairns, Qld
Posts: 1,289
Hans,

Familiarise yourself with the contents of this page:

https://www.accc.gov.au/consumers/co...replace-refund

3 months seems more than sufficient time to decide if they can repair it & actually conduct the repair IMHO..

I would go back in, armed with this information & press your case...

To be honest, I never bother with extended warranties... you are basically paying for something that the Australian Consumer Guarantee covers anyway in that 'a product should last a reasonable amount of time'. What is considered reasonably does vary but, largely comes down to how much you paid for something... ie: a TV costing a couple of thousand should last considerably longer than the 2, maybe 3 year warranty it comes with. We have had many successes pressing our claims on products that have been as old as 5 years but, only had a 1 year warranty on the basis that for what it cost, it should last longer than it did. In no cases did we actually have to involve the ACCC, simply a mention of Australian consumer law & being firm, standing your ground was sufficient.

Sorry to hear of your printer woes, we've had an eco tank for about 7 years now, works like a charm & has saved us a fortune on the all in one printer cartridges...

Hope the above helps

Cheers
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