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I would be pressuring JB for a replacement if their extended warranty provider can't resolve the problem (which they obviously can't). What a con job. They take your money for the extended warranty as an upsell but can't come through with a solution when you want to claim. I sounds mysteriously like the time when I claimed on my contents insurance when there was a lightning strike next door that killed my expensive scanner and printer. The insurance company literally had to be cornered into doing the right thing.
Anyway, I've been using a Brother HL-3170CDW colour laser for years. In fact, one of my brothers also has one, and so does my 82 year old mum. None of us has had a single problem with the printer, and third party toners are inexpensive. It'll get down to what you need to print though, as I don't think that lasers do a very good job for photos. I've found over the years that infrequently used inkjets don't last, but that infrequently used lasers last forever. I'm not sure if Brother makes the HL-3170CDW anymore, but it's certainly been a good value printer for me. I guess things to look out for with colour lasers is the cost of replacement toners, the yield per cartridge, definitely how long you get out of the drum, and whether the drum can be replaced (and how much it would cost to do so). That would get down to how much printing you do of course. I'm nowhere near the end of the drum on my printer after years of service and I believe that the drums only have 15,000 page life spans on this printer. Knowing the price of the drum kit (same price as the printer lol), I'd probably replace the printer if that time eventually came and get fresh warranty with the new printer.
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