On a slightly related note, I needed to get my FTTP fixed by NBNCo, and it was a fantastic experience.
The guy was meant to turn up between 1-5, but rang ahead in the morning and came at 10am - was polite and professional - upgraded the entire cable between the outside box and the modem inside to a much more robust cable.
Told me that he lives only a few minutes away, and if I have any issues I can ring him and avoid the hassle of going through my service provider to log a job.
Back to Gigabit baby!