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Hi Tom,
I have three Feathertouch focusers here, none exhibit the issue yours does.
Starlight Instruments seem to be having some issues at the moment, the owner Jon Joseph passed away a few months ago and then they dispensed with the services of Wayne Schroeder, they now have a backlog on all fronts ......
The issue will need to be rectified under their warranty but I don't think the cover return postage.....
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